Some things you learn about a client are for you only. The real budget. Tension between two executives. A rate increase you are thinking about.
You still want Armbrain to remember them. You just do not want them showing up where they should not. The fix is in your wording:
Armbrain, remember for Harbor Dental Group, confidential: Jordan said the real budget is about twice what procurement told us.Armbrain, remember for Lumen Health Clinic, eyes only: Dana is frustrated with their sales team.
Words like confidential, eyes only or do not share mark the note as sensitive. Armbrain also flags some things on its own, such as personal contact details or contract amounts. There is no separate private switch, so the wording is what counts.
Where sensitive notes stay out
- Client handoff packages.
- Client-facing briefs.
- What VA and viewer roles can see. You and your editors still see them.
Make one habit of it: after you save, read the line that says who can see the note. If it is wrong, say so right away. Read the team sharing guide.