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Tip 9 of 72Make it yours

Teach It Client Brand Voice

Save each client's tone and rules once, so drafts sound like the client.

A draft that sounds like a generic marketer costs you a round of edits. A draft that sounds like the client saves it. Save each client's brand voice once, and every draft for that client starts from it.

Setting it up

The voice is saved with that client only. Ridgeline Outfitters' plain, outdoorsy tone stays with Ridgeline Outfitters and does not drift into a Copperleaf newsletter.

Checking it

Before you write, ask Armbrain, what is the brand voice for Copperleaf Bakery Co.? You get the tone, the words to use and the words to avoid. Any draft you ask for in that client's mind then starts from those rules.

When a draft still misses, correct it once and ask Armbrain to save the fix as a rule for that client, so the next draft gets it right. The next tip shows how.

Read the brand voice guide.

Try it

  • Armbrain, what is the brand voice for Copperleaf Bakery Co.?

  • Armbrain, here are the brand guidelines for Ridgeline Outfitters

  • Armbrain, add a rule for Copperleaf Bakery Co.: never say "artisanal"

Prompt of the day

A draft in the client's brand voice

Change these first:

CLIENTCOMPANY = Copperleaf Bakery Co. Armbrain, write a draft for CLIENTCOMPANY. 1. Switch to the CLIENTCOMPANY mind. 2. Load the saved brand voice and any rules for this client. List the rules back to me, one short line each, before you write. 3. Search the mind for recent decisions, past campaigns, and anything the client has said about this topic: the autumn seasonal menu launch. 4. Write a 150-word newsletter email announcing the autumn menu, in the client's voice. Use only facts you found in the mind, and mark any claim you could not find a source for. 5. After the draft, list any words or phrases you avoided because of the client's rules. This is a draft for my review. Do not publish or send anything. If I correct a line, save the correction as a rule for this client.

Why it works: It makes Armbrain read the client's rules back before writing, use only facts from the mind, and save your edits as new rules, so each draft needs less fixing than the last.