When Armbrain Gets It Wrong

Sooner or later Armbrain will get something wrong: a tone that is off, a brief laid out differently from how you run meetings, or a client fact that is out of date. Do not re-explain it every time. Correct it once and save the correction.

How to correct it

Armbrain, save a correction for all my clients: put a one-line summary of next steps at the top of every meeting recap
Armbrain, save a correction for Lumen Health Clinic: their fiscal year starts in July, not January
Armbrain, save a correction for Lumen Health Clinic: call the people they serve patients, never customers

A correction can apply to one client or to all your work. Armbrain applies it from then on, in drafts, briefs and meeting prep. Save your own habits for all clients, and save each client's quirks for that client only.

Review and retire

Armbrain, show my corrections lists every rule you have saved.
Armbrain, deactivate the correction about Lumen Health Clinic's fiscal year retires one that no longer applies.

Check the list once a quarter. Clients change, and rules should change with them.

Read the corrections guide.

Save a client rule and check the list

Change these first:

CLIENTCOMPANY = Lumen Health Clinic Armbrain, I need to fix something for CLIENTCOMPANY. 1. Switch to the CLIENTCOMPANY mind. 2. Save a correction for this client only: always call the people they serve patients, never customers. 3. Show me every correction saved for CLIENTCOMPANY, so I can check that nothing contradicts the new one.

Why it works: It saves the fix at the right scope (this client, not everyone) and shows you the full list in the same step, so an old rule cannot quietly fight the new one.

Try it

Save a client rule and check the list