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Tip 28 of 72Habits, team and depth

Cross-Client Action Items

A Monday and Friday sweep of every promise that is due or late, across all your clients.

With one client, you remember what you owe. With six, something slips, and it is usually the small promise you made at the end of a call.

Instead of switching into each client one by one, ask once across all of them. Armbrain looks at the open commitments in every client mind, both what you promised and what the client promised you.

Make it a twice-a-week habit

When one client looks shaky, go deeper. Switch to that client and ask which commitments are at risk and why. It shows the meeting, email or note behind each one.

One honest caveat: the sweep only knows the promises Armbrain has seen. Connected meetings and email catch most of them. Anything agreed in a hallway needs a quick "remember". Read the commitment tracking guide.

Try it

  • Armbrain, what is overdue across all my clients?

  • Armbrain, which commitments to Tidewater Logistics are at risk, and why?

  • Armbrain, what did clients promise me this week that has not arrived yet?

Prompt of the day

Due and late, across every client

Armbrain, across every client mind, which promises are due this week, and which ones are late? Group them by client and show who owns each one.

Why it works: One question replaces six client check-ins, and grouping by client with owners shows you exactly who to nudge, including yourself.